Indiana University

What creates communication barriers between caregivers and health care providers?

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Air date: October 14, 2012

Host: Barbara Lewis

Aging Healthcare Policy & Public Health Patient Care Research
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Interview: Alexia Torke, M.D. Assistant Professor of Medicine, Indiana University; Indiana University Center for Aging Research, Regenstrief Institute, Inc.

IU Health PhysiciansPrimary Care segments are presented
by IU Health Physicians.


Communication between health care professionals and surrogate caregivers for older adults who cannot make decisions for themselves is often fragmented, says Alexia Torke, M.D., assistant professor of medicine at the Indiana University Center for Aging Research and a scientist at Regenstrief Institute. Dr. Torke studied the breakdown in communication between these groups and found that it comes from the surrogates’ physical presence when clinicians make rounds, an absence of a point person who is charged to communicate with the family caregivers, the lack of relationships between caregivers and providers, and the fast-paced hospital environment. She also provides tips for caregivers and providers to improve communication in this setting. Since caregivers want daily updates, from any member of the interdisciplinary team, Torke also suggests that daily communication be built into the structure of the hospital care team.

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